Work
Experience
Three roles, one company: an intern-to-specialist climb at Spokenote, growing from operations support into owning the company's technical systems.
Mar 2026 to Present
Operations & Technical Support Specialist
Spokenote · Fishers, IN
- Own HubSpot helpdesk operations end-to-end as the top ticket resolver on a five-person team, closing 46 tickets in five months.
- Provide hands-on technical support across company hardware, software, operating systems, and workplace technology.
- Built reporting dashboards surfacing ticket volume, source, category, and response time.
- Support security, compliance, and IT onboarding and offboarding across multiple departments.
Jun 2025 to Mar 2026
Project & Office Assistant
Spokenote · Fishers, IN
- Built the company's first HubSpot support pipeline, replacing an untracked support@ inbox with tracked ticket intake and reporting.
- Configured Brother, Epson, and Zebra printers and wrote employee setup documentation.
- Set up and supported hybrid meeting rooms: cameras, microphones, and displays.
- Served as front-desk first point of contact for visitors and customers.
Aug 2024 to Jun 2025
Marketing & Sales Operations Intern
Spokenote · Fishers, IN
- Built and maintained contact lists for sales outreach.
- Researched industry events and recommended attendance and exhibition opportunities.
- Proofread company communications before distribution.
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